Shipping is currently only available to the Continental United States and Canada. 

Purchased items will be shipped via UPS within 72 hours (3 business days) of placement of order.

Orders will be shipped out Monday through Friday, excluding holidays. Free ground shipping is available on purchases over $200 USD with a destination within the continental United States.

Customer is responsible for charges for shipments going to Canada.

Expedited shipping is available for an additional charge depending on the size and weight of purchase and delivery method.

These terms apply when you place an order with the Nepenthes America online store. By placing an order, you agree to these terms. If you have a question before ordering, email shop@nepenthesamerica.com.

Orders and payment

We accept most major credit cards. After we receive payment and accept your order, we’ll send a confirmation to the email address you provided at checkout. A binding contract is formed when we accept your order. The contract is in English.

If you have trouble placing an order, email shop@nepenthesamerica.com.

Returns and exchanges

Eligible purchases can be returned for store credit or exchanged for an item of equal value. Refunds to the original payment method are unavailable under this policy.

• Online purchases can be returned or exchanged within 14 days of delivery.
• In-store purchases can be returned for store credit or exchanged within 7 days of purchase at Nepenthes New York, Nepenthes Los Angeles and Nepenthes Woman Los Angeles.

Items must be in new, unworn condition with all original tags intact. Shipping and handling charges are nonrefundable.

Final sale applies to discounted items, items purchased with a promotional code, collaborations and special releases.

To start a return or exchange, or to report an item that arrived damaged or defective, email shop@nepenthesamerica.com with your name, email address and order number.

Shipping

We ship to the continental United States and Canada. We do not ship to P.O. boxes. We do not ship to U.S. Army bases or U.S. embassies outside the continental United States. Nepenthes America does not cover customs fees for orders shipped to Canada.

Website accessibility

We work to make the Nepenthes America website accessible. If you have difficulty using the site or need help placing an order, email shop@nepenthesamerica.com and tell us what you were trying to do. The site also offers accessibility tools through Accessibly.